I had a solid stay at Arcotel Wimberger Wien, with clean and spacious rooms that definitely added to my comfort. The breakfast buffet was a highlight, offering a great variety. Unfortunately, I had a rough experience with a rude receptionist which really soured my last night. Overall, the hotel provided good value for my stay.
Rooms
6.0
The rooms were spacious and clean, offering good comfort. However, I found a piece of chocolate on the floor that hadn't been vacuumed properly. The lack of air-conditioning was a downside, especially since my room faced a skate park that was noisy late into the night.
Service
5.0
While the majority of the staff was friendly and efficient, my experience with the receptionist was disappointing. She was quite rude during a critical moment when I was trying to resolve an issue with my reservation.
Location
8.0
I really liked the location; it was super convenient with public transport right at the doorstep. The hotel is just a short walk from the metro and local attractions, making it easy to explore the city.
Dining
8.0
The breakfast buffet was excellent with a wide variety of options, including fresh fruits and hot dishes. I also found the bar to be good, although sometimes it was a bit slow when busy.
Facilities
6.0
The hotel had decent facilities, including a well-equipped gym. It was a nice touch to have free apples in the room on arrival, but I felt some amenities were lacking, like the absence of smaller disposable supplies.
Edith
United Kingdom,
February
2025
6.6/10
I had a mixed experience at Arcotel Wimberger Wien. The location was fantastic, making it easy to explore Vienna and with good public transport links nearby. However, the service was disappointing at times, particularly with the staff not being helpful when I inquired about parking options. The breakfast was extensive and delicious, although there were hiccups with my requests during my stay.
Rooms
6.0
The room was clean and relatively decent, but I encountered issues with my initial bed arrangement as they didn't provide a cot that I had requested. I found the layout a bit outdated and basic.
Service
5.0
I faced challenges with several aspects of service, especially when it came to communication and responsiveness at reception. Although one staff member was particularly friendly, overall, the service left something to be desired.
Location
8.0
The hotel's location is excellent, just a short distance from Westbahnhof station, providing quick access to the city center and attractions, which I appreciated during my stay.
Dining
7.0
Breakfast offered a wide variety of tasty options that helped start my day off right, but I did find that it ended earlier on Sundays, which was inconvenient. The on-site restaurant options were also commendable.
Facilities
6.0
Facilities like Wi-Fi were reliable, but I found the parking fees quite high for what was offered. The absence of coffee-making facilities in the room was also a letdown. However, overall cleanliness and upkeep of facilities were satisfactory.
Peter
United Kingdom,
January
2025
6.2/10
My stay at Arcotel Wimberger Wien was quite enjoyable overall, with a great breakfast and a comfortable room, though I did experience some issues with room cleanliness and noise. The location was convenient for public transport, making it easy to explore the city. However, the service aspect left room for improvement, especially during my room change experience.
Rooms
7.0
The room was clean and spacious, although I did notice some areas like the walls and curtains needed better attention. The beds were extremely comfortable, which made up for the imperfections.
Service
5.0
While most staff were friendly, I had a frustrating experience during my room change request. The new receptionist was not aware of my situation and was rude, which really detracted from my overall experience.
Location
8.0
The hotel's location was very good, close to Westbahnhof station and trams, making it easy to reach the main attractions. I felt safe walking in the area, even at night.
Dining
9.0
The breakfast was a highlight, offering a vast array of options including fresh fruits, pastries, and hot dishes like fish and chips, catering to various tastes.
Facilities
8.0
The hotel had decent facilities, including a well-maintained fitness center and a spa area that I found inviting. The Wi-Fi was reliable throughout my stay.
Stanley
United Kingdom,
December
2024
5.0/10
During my stay at Arcotel Wimberger Wien, I found the location to be quite convenient, as it was just a short walk from Westbahnhof station and offered easy access to public transport. The room I stayed in was spacious and clean, but I did encounter some housekeeping issues, like finding dirty fingerprints in the bathroom. However, the standout feature was definitely the breakfast, which was one of the best I've experienced, offering a wide variety of delicious options. Overall, my stay had its ups and downs, but it was enjoyable enough to consider a return trip.
Rooms
7.0
My room was spacious and clean, although there were some cleanliness issues like hair in the bathroom and dirty fingerprints on the ceiling. The lack of double beds is also a downside.
Service
7.0
The staff were friendly and attentive, but some housekeeping aspects could improve as I found leftover items from previous guests.
Location
8.0
The location was great, with easy access to the Westbahnhof station and nearby tram lines, making it convenient for exploring the city.
Dining
9.0
The breakfast was really good, with a diverse selection including fresh fruit, pastries, and the opportunity to make my own waffles.
Facilities
7.0
The hotel had a good selection of facilities, including a gym and restaurant, although the wellness area came with extra charges.
Layla
United Kingdom,
December
2024
6.2/10
My stay at Arcotel Wimberger Wien was decent overall. The staff were friendly and attentive, and the breakfast was definitely a highlight with its extensive variety. However, the decor in my room felt quite dated, which lowered my impression of the hotel's four-star status. Additionally, my experience with the receptionist was unfortunately not pleasant.
Rooms
6.0
The room was clean and spacious, though the decor was quite dated, making it feel less luxurious. There was no working desk, only a small table, which wasn't comfortable for working.
Service
5.0
While most staff were friendly and helpful, my experience with the night receptionist was disappointing. She was rude and initially claimed there was no record of my reservation, which caused a lot of stress.
Location
8.0
The hotel's location was really convenient, being close to major transport links like the subway and tram stations, making it easy to get around the city.
Dining
9.0
Breakfast was excellent. The variety and quality of the food were fantastic, making it a standout feature of my stay. However, I didn't eat at the restaurant for other meals, so I can't comment on those.
Facilities
7.0
Facilities were good, including a well-maintained fitness center and a pleasant spa area. However, I wish there was a kettle in the room.